Performance Development Program: Introduction

Every individual begins with their own baseline knowledge and competency when it comes to performing their job function effectively. In order to work effectively with others, be noticed positively, and to make career advances, individuals must develop their skills and build their network of connections as well as their ability to communicate with others. 

The Performance Development Program is intended to enhance the skills explored in the other programs, but is also suitable for those who are looking to boost their skills in other key areas.

Available Courses

  • EQ Competency For Peak Service Performance

    Course #1

    In the World Economic Forum’s “Job of the Future” published in 2018, Emotional Intelligence is one of the top skills in a list of ten desired skills, based on market trends in 2022 and beyond.

    According to a LinkedIn study of over 660 million professionals and 20 million jobs in their network, it was found that people with a higher EQ get hired and promoted at a faster rate than others.

    Emotions are associated with thoughts, feelings, behavioural responses, and personalities. Emotions directly impact interpersonal communication and relationship building, which makes it crucial to recognizing and managing them so to be able to perform and be successful in this fast changing and diverse working environment.

    In this EQ fundamentals course, participants learn practical tips and techniques that will allow them to cultivate better control of their emotions, leading to stronger connections and the ability to influence others.

    Duration: 2 Days

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  • Compelling Presentation And Verbal Delivery Skills

    Course #2

    Eloquence does not come naturally to many. In fact, communicating and presenting to an audience can be nerve-wracking for most, even in front of a small audience.

    When communicating with others, it is essential that the Receiver of the message comprehends the contents correctly, and interprets the Sender’s intentions as expected.

    There is a wide range of options when it comes to technology and tools that aid in enhancing presentations and communication. However, to put it simply, the Receiver is most impressed when the Sender is able to keep them interested and engaged throughout the whole duration. Furthermore, a lively presentation will capture the Receiver’s attention, which improves the retention rate and encourages collaboration between both parties in order to generate ideas.

    In this course, participants learn presentation skills and different techniques such as storytelling and tips for presenting through a virtual platform. This prepares participants to successfully transform their next presentation to become an outstanding one, while communicating their objectives effectively.

    Duration: 1.5 days

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  • Working Together Cohesively

    Course #3

    The workplace is becoming increasingly diverse as the workforce consists of individuals from a variety of backgrounds (demographics) and beliefs (psychographics).

    With diversification, it is essential to build an inclusive culture within organisations, so that all team members are motivated to readily accomplish the same goals as a cohesive team, leading to success.

    Team cohesion refers to the degree of closeness and comfort that individuals feel within a team, which begins with every individual. The individual strives for personal development and togetherness, while embracing and respecting the uniqueness of other team members, which allows them to become a valued team player.

    A cohesive team is united in all situations- be it the good, bad, or even during fast-changing situations.

    This course is an introductory training on team cohesiveness, honing line staff’s ability to recognize diversity markers, handling challenges in a diverse working environment, and improving communication skills.

    Duration: 2 days

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